Same-day dispatch before 2pm ET, and 30-day returns on used products.
| Destination | Service | Time | Cost |
|---|---|---|---|
| United States | Standard | 3–5 business days | $4.90 · free over $49 |
| United States | Express | 1–2 business days | $12.90 |
| Canada | Tracked | 4–7 business days | $9.90 · free over $79 |
| UK & EU | DDP tracked | 4–8 business days | $11.90 · free over $99 |
| Australia / Japan | Tracked | 6–12 business days | $16.90 |
Duties and VAT are prepaid for UK and EU orders, so nothing is collected at the door. Orders to other regions may incur local import charges set by your customs authority.
Orders placed before 2pm ET on a business day ship the same day from Columbus, Ohio. After 2pm, they go out the next business day. You get a tracking link the moment the label is scanned, not when the order is created.
During November and December, add one to two days. We do not promise dispatch times we cannot hold.
Thirty days from delivery, opened or unopened. Used, chewed, muddy, missing the box — all fine. Three conditions only:
Start a return from the link in your confirmation email, or email returns@getnovlo.com. We issue a prepaid label for US orders; international returns get a $12 credit against the label cost. Refunds land on the original payment method within two business days of the parcel being scanned in.
We do not process exchanges as a separate flow — return for a refund and place a new order. It is faster, and you are not waiting on two shipments.
Tell us within 14 days of the delivery scan and we reship immediately at no cost, no claim form. If tracking shows no movement for seven business days, we consider it lost and reship without waiting on the carrier.
Email support@getnovlo.com with your order number. If the parcel has not been scanned we can change the address, swap items or cancel. Once scanned, we cannot intercept it.