Questions we actually get asked

US orders placed before 2pm ET leave Columbus the same day. Standard delivery is 3–5 business days; express is 1–2. International typically runs 6–12 business days depending on customs.

Correct. NovTag uses the Apple Find My and Google Find My Device networks, which cost nothing to use. The Mini Pet Cam records to a microSD card you own. The only paid extras are optional cloud backup for video, which you never have to enable.

Return it within 30 days, used, for a full refund. Chewed, slobbered on, half-destroyed — we do not care. Refunds are processed within two business days of arrival.

Yes, and it is designed around them. At 20 g the tag is light enough for a 3 kg cat, and the silicone case is breakaway so it releases under load.

It runs under 40 dB, which is quieter than a refrigerator. Most customers run it on a schedule while on calls without issue.

Yes, the Dock Fountain tracks per-cat drinking by RFID collar tag. With one cat it still works — you just get the total volume, which is the number that matters for spotting dehydration.

We ship to 11 countries: US, Canada, UK, Germany, France, Netherlands, Belgium, Spain, Italy, Australia and Japan. Duties are prepaid at checkout for EU and UK orders.

Columbus, Ohio for North America; Rotterdam for the EU and UK. Nothing ships from Asia, which is why delivery is days rather than weeks.

Payments run through Stripe and PayPal. Card details never touch our servers; we see only the last four digits.

Yes, if it has not shipped. Email support within two hours of ordering and we will intercept it. Once it leaves the warehouse, use the return label.

No, but 140+ independent pet stores stock us. Ask us for the nearest one and we will point you to it.

They are home-compostable to EN 13432 and break down in a garden compost heap in roughly 90 days. They will not degrade in a landfill, and we do not claim otherwise.