No ticket queues, no chatbot loop. One business day response, usually under four hours.
General: hello@getnovlo.com
Orders: support@getnovlo.com
Returns: returns@getnovlo.com
Trade: trade@getnovlo.com
Press: press@getnovlo.com
Monday to Friday, 9am–6pm ET. Weekend messages get answered Monday morning, unless it is a safety issue — those are monitored daily.
Returns & fulfilment:
Novlo, 4100 Global Parkway, Suite B, Columbus, OH 43228, USA
Headquarters:
Shenzhen Turewise Culture Development Co. Ltd., 2nd Floor, Building E, No. 14, Fu Keng 2nd, An Liang Community, Yuan Shan Street, Longgang District, Shenzhen, Guangdong, China